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general faqs

What materials are used in your art prints?

Are the prints limited editions?

Can I purchase a digital version of the artwork?

Do you offer custom sizes for the prints?

Are the colors on the print exactly as shown on the website?

How are the prints packaged to ensure they arrive safely?

Can I buy the artwork framed?

Do you accept commissioned work?

Shipping & Delivery

Do you offer free shipping?

Do you ship internationally?

When will my order ship?

Will I get a tracking number?

Will I have to pay customs or import duties?

My package arrived damaged? What should I do?

What shipping carriers do you use?

Returns

What is your return policy?

Can I return a print if I change my mind?

How do I initiate a return?

Will I receive a refund for the shipping costs if I return an item?

Payment

What payment methods do you accept?

Is my payment information secure?

Can I pay in installments or via a payment plan?

How do I apply a coupon code to my order?

Product Care

How do I care for my art print?

What is the best way to frame the prints?

Will the colors fade over time?

Are there any special instructions for cleaning or maintaining the print?

How should I store the print if I’m not framing it immediately?

Certificate of Authenticity with every print

Carbon neutral worldwide shipping

All payments are securely processed

Limited edition prints. No restocks ever.